Q+A with Eddie Nientimp, Central Operations Manager at ResProp

Q: Eddie, tell us a bit about your role at ResProp and how your team interacts with the LeaseLock platform.

Eddie Nientimp: I’m the Central Operations Manager at ResProp. My team oversees former resident collections, we handle move-outs, refunds, and any balances owed. When it comes time to file a LeaseLock claim, we manage that process end-to-end: submitting claims, communicating with LeaseLock, and tracking outcomes.

We also support leasing, applications, and renewals, so we really touch LeaseLock from all sides of the business.

Q: Why did ResProp decide to partner with LeaseLock?

Abby Ordonez: During the pandemic, we recognized a need for greater flexibility in our leasing processes. Traditional security deposits were a barrier for many renters, so we explored alternatives that could simplify things for both residents and our management teams. LeaseLock’s Zero Deposit™ program offers a simple, centrally managed claims process and a dashboard that provides excellent visibility for tracking purposes.

Q: You joined ResProp around the time the company rolled out LeaseLock. What was that transition like from an operational standpoint?

Eddie: When LeaseLock was introduced in 2021, I was still on the operations side. It instantly gave our onsite teams a new tool in their pocket. During tours or phone calls, we could tell prospects, “You don’t need to pay that traditional one-month deposit.”

That message really resonated, it gave us a competitive edge. People wanted to rent with us not just because of that, but it definitely helped seal the deal.

Q: How do you train leasing teams today to position deposit replacement during the leasing process?

Eddie: It’s become second nature. Teams naturally fold it into conversations because it can be a deciding factor. When renters compare properties, being able to offer a $0 deposit option often tips the scale in our favor. It’s a win-win, great for the renter and great for us.

Q: From the operations and collections side, how do you measure whether LeaseLock is working effectively?

Eddie: Our main benchmark is bad-debt recovery percentage. We’ve been tracking it for years and set aggressive goals every quarter. As a portfolio, we aim for a 20 percent recovery rate, which we view as a high standard in our space.

LeaseLock plays a key role in helping us hit that target. When we benchmark against properties we take over, we see meaningful improvement in recovery and fewer losses. It’s helped us recover hundreds of thousands of dollars each month that might otherwise have been written off.

Q: You mentioned your team manages claims centrally. What’s that experience like?

Eddie: Our portfolio has grown to about 22,000 units, and the centralized approach has been critical. What stands out about LeaseLock compared to other platforms we’ve used is the clarity and simplicity of the portal. Everything, from filing claims to tracking expiration windows and follow-ups—is built into one system.

For context, our former-resident team has just four people, and one teammate manages LeaseLock claims only part-time. The platform is that efficient. Without it, we’d need multiple software tools and alerts just to stay organized.

Q: How has the actual claims and repayment process performed for you?

Eddie: It’s consistent and reliable. Once a claim is verified, we typically see ACH payments hit our property accounts within about a month. That level of trust and predictability matters. We don’t have to chase payments or worry about when funds will post, LeaseLock’s process has proven itself over time.

Q: With your experience across leasing, operations, and collections, what do you see as the biggest value LeaseLock delivers to ResProp?

Eddie: The number-one value is what it provides renters, financial flexibility and access. Moving is expensive, rent is expensive, and giving people the option to move in without paying a hefty deposit makes a real difference.

Close behind that is the protection it provides on the backend. Knowing our properties are covered, and that claims are handled efficiently, brings confidence to our owners and our team.

Q: Have you heard any memorable stories from leasing teams or residents about the $0 deposit experience?

Eddie: Absolutely. I remember being onsite and hearing a leasing agent tell a prospect, “We’re a zero-deposit community.” You could hear the excitement in their voice on the phone, “Really? What does that mean?”

Moments like that remind us that even though LeaseLock has become part of our routine, it’s still new and exciting for many renters. It’s rewarding to see that reaction.

Q: Any final thoughts or advice for other property managers considering LeaseLock?

Eddie: Ease of use is everything. Claims management can be tedious, but with LeaseLock it’s straightforward and transparent. The system tells us exactly when to act so no opportunity for recovery is missed.

For a team managing thousands of units, that visibility is huge. It saves time, protects revenue, and simplifies operations, all in one platform.

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