Key Insights on Centralization, Maintenance Innovation, and AI-Driven Collections
On a recent episode of Multifamily Hangout, Andrew Bowen, SVP of Strategic Partnerships at LeaseLock, joined the conversation for an unscripted deep dive into the future of rental housing.
With his background spanning operations, asset management, and PropTech innovation, Andrew offered a candid view into how operators can think further ahead, adopt technology with intention, and build stronger resident relationships in a market defined by uncertainty.
Episode Highlights:
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Resident Retention: Despite record deliveries, resident retention is hitting all-time highs. Why? Andrew points to rising economic uncertainty—and reveals what operators might be overlooking.
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Operational Blind Spots: From public restrooms to property ceilings, Andrew explains the everyday details that indicate whether a team is truly engaged on site.
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The Leadership Model Is Shifting: As centralization takes hold, the traditional path from leasing agent to regional manager is breaking down. Andrew explores what that means for developing the next generation of leaders.
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Affordable Housing vs. Red Tape: From opportunity zones to permitting delays, Andrew outlines what’s really holding back affordability—and what needs to change at the local level.
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AI and Empathy: Can AI enhance resident engagement without replacing the human touch? Andrew shares a surprising take rooted in his own leasing office experience.
For more thought-provoking insights from industry leaders, tune into Andrew Bowen’s own podcast, Unscripted, where he continues to explore trends shaping multifamily and rental housing.
