What can the fitness industry teach multifamily operators about team leadership, resident service, and mindset?
In this episode of Unscripted: A LeaseLock Podcast, host Andrew Bowen is joined by Katherine Maestas, Community Manager at Kairoi Residential and founder of the soon-to-launch Chasing Grit Podcast.
Katherine shares how her background in gym operations and personal training shaped her approach to leadership in multifamily. From performance coaching and people-centric management to tactical leasing tips and tour experience upgrades, this episode is packed with fresh, practical insights for operators ready to ditch the transactional and lead with intention.
Listen in as Katherine and Andrew cover:
- Why multifamily needs better coaching, not more managing
- The power of personalized leasing experiences
- Lessons from fitness sales and retention applied to resident success
- Why centralization must evolve with new leadership development models
- How grit and mindset shape career growth—and why she’s launching a podcast about it
Whether you’re leading a leasing team or climbing your own leadership path, this one will leave you rethinking how you train, tour, and lead.
