Key Insights on Centralization, Maintenance Innovation, and AI-Driven Collections
LeaseLock’s Chief Economist Greg Willett and SVP of Strategic Partnerships Andrew Bowen joined host Michael Bull on a recent episode of America’s Commercial Real Estate Show to talk multifamily performance, future market outlook, and the operational levers that matter most right now.
In a wide-ranging discussion, Willett and Bowen offered data-backed insights and on-the-ground experience from inside the rental housing sector — giving listeners a clearer view of what’s ahead and how to navigate today’s shifting landscape.
Key highlights from the episode:
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Transaction volume is poised for a rebound. After a period of market hesitation, lower treasury yields and a clearer outlook for 2026–2027 performance are reactivating capital. Willett notes that “fear of missing out” may drive increased acquisition activity in the near term.
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The supply-demand gap is taking shape. New supply remains high in 2024, but the slowdown in starts means many markets will feel the effects of undersupply just two years from now — setting the stage for stronger rent performance.
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Retention is becoming the new growth lever. With renter confidence softening and household formation slowing, Bowen emphasizes that keeping current residents is more valuable than ever. In fact, LeaseLock data reveals that renewal conversions are outperforming historical averages by over 350 basis points.
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Affordability remains a core challenge. The conversation also touched on the growing strain of upfront move-in costs. Bowen pointed out that 57% of Americans can’t cover a $1,000 emergency expense — underscoring the need for deposit alternatives like lease insurance.
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Technology and operations are evolving. As centralized operations models gain traction, Bowen shared how multifamily is adapting to deliver resident service with leaner on-site staff — a shift accelerated by the rise of build-to-rent communities.
Throughout the episode, both leaders shed light on the broader market shifts — and how property operators can position themselves for what’s next.
Watch or listen to the full episode or connect with our team to learn how LeaseLock helps operators reduce risk, improve lease conversion, and unlock NOI through deposit-free leasing.
For more thought-provoking insights from industry leaders, tune into Andrew Bowen’s own podcast, Unscripted, where he continues to explore trends shaping multifamily and rental housing.
